Деловой английский язык

The receptionist's responsibilities are as follows: answering telephone calls, guests' accommodation, greeting clients, making all the office work (typing, sending/ receiving faxes, etc.)

При написании резюме используются глаголы активных действий, например:

Например, можно описать свой опыт работы таким образом:

• prepared daily deliveries

• delivered on a daily basis to customers

• maintained accounts on customers

• collected customer fees on a monthly basis

• solicited new subscriptions

• responded to customer complaints and concerns

• utilized two word processing systems

• typed and proofread sales letters

• handled telephone inquiries

Exercise 3.

1. What work have you previously done?

2. What skills were involved?

3. What types of duties did you have?

4. What relationship with people was involved?

5. What responsibilities did you have?

Exercise 4. Приведите в соответствие термины и их определения:

Exercise 5.

A Human Resources Manager has drawn up a shortlist of applicants he feels would be suitable for a vacancy in his company. Look at the descriptions of the candidates he plans to invite for interview.

• John has a can-do attitude and is able to meet deadlines

• Lis is a self-starter who can work on her own initiative

• Ivan is able to multi-task and has a proven track record

• Alex is an effective team player with a customer-focused approach

• Cristina is numerate and computer literate

Which candidate…

• is good with figures?

• co-operates with colleagues?

• is a good working on his/her own?

• can finish a job on time?

• has a good rapport with clients?

• has a history of success?

• has a positive approach?

• has IT skills?

• can cope with several jobs at the same time?

Exercise 6.

Exercise 7.

The following nouns describe an ideal candidate's abilities. Can you change them into adjectives?

How many of these adjectives describe you?

Exercise 8. These abbreviations often appear in job advertisements.

Match them to their meanings

1. per week

2. thousand

3. negotiable

4. reference number

5. per annum, yearly

6. stamped addressed envelope

7.